Receptionist

A bird in the hand…

Americans have Hiltons, the Dutch have Van der Valks. Independent and bold, with a sharp commercial spirit, always seeking innovation because standing still means falling behind. At Van der Valk Brussels Airport, it’s no different. Corporate social responsibility runs through our veins; it’s part of our DNA.

But we are more than just a company; we are a close-knit family that takes care of each other and strives to offer a complete experience to all our customers. Do you have a passion for hospitality? Do you have the charisma to provide excellent service and create a warm and welcoming atmosphere for our guests? If so, read on!

Your responsibilities as a Receptionist:

• You are the first point of contact for our guests, and you answer all their questions with a smile, both in person, by phone, or by email.
• You prepare all the necessary administration related to the arrival and departure of guests.
• You are responsible for providing excellent service to hotel guests.
• You welcome all guests, perform a professional check-in, and provide accurate information regarding the hotel’s services.
• You prepare invoices and arrange payments at check-out.
• You organize transport for hotel guests: taxis, hotel shuttles, etc.
• You handle complaints and continuously pay attention to guest needs.
• You take reservations, manage cancellations, and handle no-shows.
• You are responsible for all cash handling.
• You stay up-to-date with the hotel’s current promotions and pricing to provide accurate information to guests at all times.
• You report all technical issues to the Technical Services department.
• You ensure all tasks on the daily checklist are completed.
• You handle information discreetly.
• You remain observant of incoming and outgoing guests.
• You report any suspicious behavior from walk-ins or guests to the supervisor or management.
• You act as the first point of contact for guests and emergency services in case of emergencies.

What is your profile?

We are looking for a welcoming and positive employee with a passion for hospitality.
Being a team player, stress-resistant, and not having a nine-to-five mentality are important.
Good communication skills and language proficiency (NL – FR – ENG) are necessary.
Experience is a plus.
Part-time contract: 4/5 negotiable.